Help

Coupons not printing? Need to change your preferences? No problem! We've put together quick, easy-to-understand answers to your most common questions:

How do I subscribe/unsubscribe to CouponBug e-mails and newsletters?
How do I update my profile?
How do I enable the "Remember Me" feature?
Why won't my coupons print?
Why couldn't I install the coupon printer?

Other questions about online coupons and the CouponBug Network are answered in our FAQ page. If you have another question not found here you can email us at

How do I subscribe or unsubscribe from e-mails and newsletters?
Managing your subscriptions to our money-saving newsletters and e-mails is easy. Just click the unsubscribe link at the bottom of any newsletter you received.

If you wish to manually subscribe or unsubscribe or if you have changed your e-mail address or moved and have a new Zip code and want to continue getting our mailings, simply update your profile with your new information.

1. From the coupon offers page click on the link to "Edit Profile."

2. On your profile page, check the options you wish to subscribe or unsubscribe to and edit your email address or Zip code. Click "Save Profile " and you're done! Please allow three business days for your request to be processed.

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How do I update my profile?
Did you move? Get a new e-mail address? You can update your personal information, change your password and modify your preferences all in one place! From the coupon offers page, click on the link to "Edit Profile."

This page contains your e-mail address, password and mailing address. From here you can also manage your newsletter subscriptions and update information about the people living in your household. Don't forget your pets — we've got savings for them too! Information supplied in your profile will allow us to provide you with special local offers in the future.

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Enable Remember Me:
For quick and easy login be sure to select the "Remember Me" feature while editing your profile.

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Why won't my coupons print?
If you're experiencing problems printing our discount coupons there may be a few reasons:

1. You don't have a default printer or your printer isn't ready
You must have a default printer selected for your computer, and it must be a real, paper-based printer, not a virtual fax machine or file printer like PDF writer. Follow the instructions that came with your computer for setting up your printer. Also, make sure your printer is turned on, loaded with paper, has enough toner or ink and is set as your "default printer." If your printer is a multi-function device (print, fax, copy, scan) please make sure the default printer is the print function, not the fax function.

2. Your browser or operating systems may be incompatible
Coupon printing is supported on systems running these Microsoft Windows Operating Systems: Vista, XP and 2000 when used with Internet Explorer 6+, FireFox 1+, Netscape 8+ and most MSN and AOL browsers.

If you are unable to print when using an MSN, AOL or Compuserve browser, please try printing your coupon using Internet Explorer 6+. Note: you will need to re-install the coupon printer when you open Internet Explorer. Please see the instructions under "Why couldn't I install the Coupon Printer?" below.

Coupon printing is not supported on Windows 98 or earlier, Windows ME, Linux or WebTV.

Coupon printing is currently supported on Macintosh OSX 10.3 or higher when used with Safari 2+.

For best performance, we recommend using the latest version of your preferred browser.

3. You did not install the Coupon Printer
In order to print CouponBug coupons you need to download and install the Coupon Printer. It's free, safe and easy to use and does not install any form of spyware or adware or collect any personal information about you. Once it's been downloaded and installed (a process that takes a few seconds) you will be able to print coupons from our site and e-mails you might receive from us.

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Why couldn't I install the Coupon Printer?

Every computer is different — as soon as we get our computers home, we begin the process of changing the settings, installing new software and updating the features to the way we like them. Each of these changes can affect how other software and functions will behave, including the installation of the CouponBug secure coupon printer.

We’ve found some basic changes that users make to their computer that affect the printer installation. Please try to temporarily make changes to your computer so that you can install our coupon printer and enjoy the savings we can provide. If, after trying these options, you still cannot install the coupon printer or print coupons, please get in touch with us at so we can help you directly.

1. You must have Administrator privileges to install the coupon printer (or any program for that matter!)
You can check in the Control Panel under Users to be sure you are set up as an Administrator. Many corporations do not allow their employees to be Administrators on their own work computers, so, if you work for one of these companies, you may want to try to print your coupons at home.

2. You need to use one of our supported browsers and operating systems
Please see the supported browsers and operating systems listed above.

3. The ActiveX control should be enabled
When using Internet Explorer to install the CouponBug coupon printer, a yellow box may appear at the top of the browser window. This box is a warning that an attempt to install an ActiveX control or a plugin was blocked. If you click on the yellow box, you will be given the opportunity to install the ActiveX — please do so. The ActiveX control is a mini-software device (plug-in) that allows the browser to implement our coupon printer.

Also, make sure to click the appropriate buttons in any dialog boxes that appear to allow the installation. Modern browsers make you jump through a few hoops to install plug-ins, but it's worth it!

4. Anti-Virus/Spyware/Adware software needs to allow the installation
Your anti-virus/spyware/adware might be mistaking us for someone else and preventing the installation on your computer! We have hundreds of thousands of users who have printed millions of coupons. Our coupon printer is both safe and secure. While we have attempted to work with most of the major publishers of such software to ensure that our coupon printer is not blocked, there may be programs that block the installation, or put up a warning that you are about to install a program. You should choose to allow the installation.

Please turn off or disable any anti-virus/spyware/adware software for the coupon printer installation process. You can do this by selecting the icon in the lower right hand side of your screen, right clicking on the program and select “Disable” (we will remind you to re-enable at the end of this page!).

5. Now try our stand-alone coupon printer installer

Use the link below to install the coupon printer for PCs:

http://ftp.coupons.com/partners/couponprinter.exe

You can select either "Run" or "Open" to start the Coupon Printer Installation or you can save it to your computer. (If you choose to save the file, you can start the installation by double clicking on the file from the place where you chose to save it).

After selecting Run, a second dialog box pops up asking you if you want to run the software. Choose Run to install the coupon printer. Note that Vista users may see another dialog box to confirm the installation. Click “continue” to install the coupon printer.

Use the link below to install the coupon printer for Macs:

http://ftp.coupons.com/safari/maccouponprinter.dmg

Copy the MacCouponPrinter.dmg file to your computer. Open this file and the follow the instructions provided to install.

For more help installing the print controller, please visit this page:

http://bricks.coupons.com/help/installguide.asp

Now, go ahead and print a coupon. If you are successful, great! If not, we still have some other settings that may be blocking your installation. Don’t give up yet!

Please follow the below steps to insure the coupon printer is loaded properly:

• open your browser,
• go to CouponBug.com,
• select Tools,
• select Manage Add-ons,
• select Show: Add-ons currently loaded,
• look for a file Name "cpbrkpie Control" Publisher "Coupons, Inc.",
• make sure the Status is set to "Enabled,"
• after you confirm it is enabled, close the window and print a coupon.

If you are still not able to print a coupon, please see below to confirm that JavaScript is enabled:

• open your browser,
• go to CouponBug.com,
• select Tools,
• select Internet Options,
• select Security tab,
• click on the custom level button and scroll down to the “Scripting section” and confirm all three are “enabled,”
• Click OK,
• Click on the Privacy tab and the settings should be on Medium. Also, click on “Sites…” and add www.couponbug.com and click “allow,”
• Click OK,
• Click OK again

Now, go ahead and print a coupon. If you are successful, great! If not, please send us an email at letting us know what you’ve tried and we will work with you to help get you printing. Please include the following in your email:

• Operating System
• Browser Specifications
• Name of AntiVirus/Spyware/Adware programs you are running

Now, don’t forget to go back and “enable” any anti-virus/spyware/adware programs you might have disabled during this process.

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